24×7 support availability is one of the key components of your customer happiness. Ensuring dedicated, expert, viable hosting support and server administration during non-business hours is a daunting task. It is particularly tough if your customers are of various time zones.
Various communication carriers such as email, chat, phone etc. qualify you to be in direct and instant contact with specified admin, especially during emergencies. Availability of expert support for web hosting during nights for an unlimited number of servers makes 24/7 support an entity for your web hosting customers.